Legal
Privacy Policy
A plain explanation of what happens to the details you send us through this site.
Information the contact form collects
When you fill out the form on this site, we ask for your name, a phone number, an optional email address, your city, what kind of plumbing issue you are dealing with, and any additional message you choose to write. A few technical details come along automatically as well, things like your general browser and device type and the page you were on when you submitted the form.
We never ask this website to collect a password, a payment card number, a bank account number, or a government-issued ID number, and none of those should ever be entered into the contact form.
This website uses Google Analytics, a measurement service of Google LLC. It records the pages you view and how you use them, an approximate location worked out from your IP address, and the type of device and browser you use, and it sets its own cookies to tell visits apart. We use this to count visits and improve the website. This information is not sold. Learn how Google uses this data, and your choices, at https://www.google.com/
When you send a form, Google Analytics can also detect the email address, phone number and street address you typed and send them to Google in hashed form (turned into a code that does not show the original text), so that Google can measure which visits lead to a request.
This website also uses Cloudflare Web Analytics, a measurement service by Cloudflare, Inc. that counts page views and loading times without cookies and without following you across other websites.
This website counts a few anonymous interactions, such as taps on the phone number, clicks on buttons and starting or sending a form, together with the page where they happen. Our website platform, LunOS, keeps these counts without cookies and without your name, phone number or email, and they are used only to understand which pages help visitors reach us.
If you reach this website from an online ad, the page address can include an ad click identifier (such as gclid, wbraid or gbraid). When you send a form, that identifier is sent with it so we can tell which ads bring requests. It does not identify you by name.
What the information is used for
Everything submitted through the form goes toward one purpose: getting back to you about the job you described, whether that means a phone call, a scheduled visit, or a follow-up email, except as described in the analytics section above. We do not resell the details you give us to outside marketing lists, and we will not repurpose them for something unrelated without asking first.
How submissions are handled securely
A submission travels over an encrypted connection to our internal scheduling system, and only the staff involved in responding to your request can see it, except as described in the analytics section above. The form also runs a quiet check in the background, a hidden field a real visitor never fills in, aimed at keeping automated spam submissions out of a real person’s inbox.
To block spam, our forms use Cloudflare Turnstile, a security check by Cloudflare, Inc. that reads technical information about your browser and device. It does not use advertising cookies.
Requesting your information
You are welcome to ask what we currently have on file tied to your name, and you can ask that it be removed, aside from whatever records we are required to keep for completed work. Use the details on the contact page to send either request our way.
Text messages (SMS)
When you check the SMS consent box on a form on this website, Emergency Plumbing Of Miami uses the mobile number you give us to send you the text messages you agreed to receive: replies to service requests and appointment reminders.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.
Message frequency varies. Message and data rates may apply. Reply HELP for help or STOP to cancel at any time. For help you can also contact us at (786) 894-3078. Consent is not a condition of purchase. The full SMS program terms are in our Terms of Service.